Shipping policy
Please review our Shipping Policy carefully before placing an order. This policy applies to all purchases made through Nova Naturals.
Shipping Schedule
Nova Naturals Monthly Fulfillment Policy
Effective September 1, 2026, Nova Naturals operates using a monthly batch-production and fulfillment schedule.
Our online store remains open throughout the month, and customers are welcome to place orders at any time.
Because many Nova Naturals products are produced and prepared in batches, please allow up to 30 days for processing and fulfillment.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Processing time and shipping/transit time are separate. The processing period covers the time required for your order to be prepared, packaged, labeled, and transferred to the shipping carrier.
Once your order ships, tracking information will be sent to the email address or contact information provided during checkout.
After a package has been accepted by the shipping carrier, carrier transit times, delays, and delivery schedules are outside of Nova Naturals' direct control.
If you are purchasing products for a birthday, holiday, trip, event, or another specific date, please take our processing timeframe into consideration before placing your order.
Placing an order with Nova Naturals confirms that you have reviewed and accepted our advertised processing and fulfillment timeframe.
We appreciate your patience and your continued support of Nova Naturals.
Shipping Carriers
We currently ship orders using USPS and UPS.
International shipping is available worldwide. All shipping fees, customs duties, and import taxes are the responsibility of the customer.
HANDMADE PRODUCTS Each product is made fresh by hand to order. Please allow time for preparation before shipping.
TRACKING INFORMATION You will receive a shipping confirmation email with tracking information once your order has been shipped.
ESTIMATED DELIVERY Delivery times vary based on your location and the shipping method selected at checkout. Tracking information will provide estimated delivery dates.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for paying any additional shipping fees required to resend the package to the correct address.
Damaged, Lost, or Stolen Packages
Once a package is handed over to the postal carrier (USPS or UPS), Nova Naturals is not responsible for any lost, damaged, or stolen packages.
If you experience an issue with delivery, please contact the carrier directly to file a claim.
Free Shipping
Orders over $100 qualify for free standard shipping. Free shipping orders automatically include signature-required tracking at no additional cost — your order is covered from our hands to yours.
We ship weekly. Once your order is fulfilled, you'll receive a tracking number via email. Please ensure someone is available to sign for deliveries on orders over $70
Fastest Response: Live Chat For the quickest response, use our live chat feature at novanats.com. We typically respond within minutes during business hours.
Email: nova@novanats.com Email responses may take 24-48 hours. For urgent matters regarding damaged products, order issues, or cancellations, please use live chat for immediate assistance.
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