Terms of service
Last updated: 11/3/2025
Welcome to Nova Naturals. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.
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1. GENERAL CONDITIONS
By using this website, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse service to anyone for any reason at any time.
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2. PRODUCT INFORMATION
All products and descriptions on our website are presented as accurately as possible. However, we do not guarantee that product descriptions, colors, pricing, or other content are error-free, complete, or current.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
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3. PRICING & AVAILABILITY
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product at any time.
All promotional offers are available for a limited time and may be withdrawn at our discretion.
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4. ORDERS & PAYMENT
By placing an order, you agree to provide current, complete, and accurate purchase and account information.
All payments must be received before orders are processed and shipped.
We reserve the right to cancel or refuse any order for reasons including suspected fraud, incorrect billing information, or product unavailability.
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5. SHIPPING
Shipping times vary based on location and product availability. We are not responsible for delays caused by the carrier, customs, weather, or other factors beyond our control.
Once an order is shipped, ownership and responsibility for the package transfer to the customer.
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6. RETURNS & REFUNDS
All refunded items are subject to a 15% restocking fee due to demand.
Our policy lasts 5 days from the date your order is delivered.
We only offer full refunds when the issue is the result of an error on our part (e.g., incorrect or defective item).
Please review our full [Returns & Refunds Policy] for complete details.
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7. PREORDERS & CUSTOM ITEMS
Preordered and custom-made products are non-refundable.
Estimated delivery times are subject to change based on production and shipping schedules.
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8. INTELLECTUAL PROPERTY
All content on this website โ including text, images, logos, graphics, and product formulations โ is the property of Nova Naturals and protected by copyright and trademark laws.
Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.
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9. PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
By using our site, you consent to our collection and use of your data as described therein.
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10. LIMITATION OF LIABILITY
Nova Naturals shall not be held liable for any injury, loss, or damage arising from the use or misuse of our products or website.
All products are intended for external use only and should be used as directed.
Individual results may vary, and we make no guarantees regarding product performance.
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11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nova Naturals, its owners, and affiliates from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
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12. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Ohio, USA, without regard to its conflict of law provisions.
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13. CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time without prior notice.
The most current version of the Terms will always be available on this page. Your continued use of our site after any changes constitutes acceptance of those modifications.
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14. CONTACT INFORMATION
For any questions about our Terms of Service, please contact us at:
๐ง johnsonnovanaturals@gmail.com